Shipping policy

Shipping Policy

Effective Date: July 11, 2026

Welcome to Zahabi Mart. We are committed to delivering your orders quickly and securely across the United Arab Emirates.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Dubai: 1–2 business days
Other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain): 2–4 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

Standard shipping charges are calculated at checkout.
Free shipping may be offered during promotional campaigns or on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your shipment.

Delivery Attempts

Please ensure your shipping address and contact number are accurate. If delivery cannot be completed due to incorrect information or the customer being unavailable, additional delivery charges may apply for re-delivery.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us. We will coordinate with our delivery partner to resolve the issue as quickly as possible.

Damaged Package

If your order arrives damaged, please contact us within 48 hours of receiving the package. Include your order number and clear photos of the damaged item and packaging for assistance.